The Federal Airports Authority of Nigeria (FAAN) on Wednesday in Lagos reviewed and launched its service charter.
The Managing Director of the Authority, who was represented by the Authority’s Director of Engineering Services, Engineer Nurudeen Daura stated that FAAN is a customer-centric organization and is totally committed to delivering quality services to her esteemed customers.
He described the service charter as a service level agreement that ensures that standards are upheld and sustained, whilst providing an opportunity to customers to report any service failure within the value chain.
Appreciating the Servicom office both at the Presidential and organizational level for a job well done, he charged all stakeholders to make at studying, imbibing and implementing the areas pertaining to their respective responsibilities.
The event climaxed with the presentation/launching of the charter by the Head of the Presidential Servicom Office, Mrs. Nnenna Akaji Emele, paid glowing tributes to the dedication and commitment of the FAAN Servicom team towards ensuring a successful completion of the task.
She enjoined other agencies to emulate FAAN and deliver their Charters too, as required by the provisions of the law setting up Servicom.
Meanwhile, the Airport Authority also has air and the general public that with effect from today 14th December 2017, the Authority will embark on a palliative repair work on the Runway of Akanu Ibiam International Airport, Enugu.
The first phase of the repair work will commence on the 14th to 21st December 2017, while the second phase will be from 27th December 2017 to 4th January 2018.
There will be skeletal operations at the airport while the work is ongoing as the Runway will open for operations from 0700 hours local time till 1500 hours local time on the proposed dates. This is to enable the contractor ample day-light working hours in order to obtain stable and even Runway surface, while also completing the work within the stipulated time frame.
In line with Standards and Practices, the Authority has requested the Nigerian Airspace Management Agency (NAMA) to issue a Notice To (NOTAM) in this regard.
Namibia Ranked 4th in SADC in Terms of Financial Inclusion
The latest results from the Namibia Financial Inclusion Survey (NFIS) indicate that the country’s banking population increased to 67.9 percent in 2017, up from 45 percent in 2011. In addition, the majority of the eligible banking population, 64.7 percent, said they consider Automated Teller Machines the most comfortable banking channel followed by bank branches at just over 58 percent.
“When comparing Namibia to other countries in the SADC region where the financial inclusion surveys have been implemented, Namibia is ranked fourth in terms of financial inclusion, with Seychelles topping the region,” said Statistician General and CEO of the Namibia Statistics Agency (NSA), Alex Shimuafeni.
The results of the national survey, of which the target population was eligible members of private households, further indicated, at close to 60 percent, that the main barrier to banking was a lack of money for saving purposes while a marginal percentage (0.1 percent) reported the inconvenience of banking hours as a barrier to accessing financial services. The results also showed that the majority of the eligible population (32.5 percent) earns up to N$1000 per month with the main source of income being wages from private companies whilst government or parastatal wages ranked third at 10.3 percent.
In addition, approximately 19 percent of the eligible population reported having borrowed money in the past six months preceding the 2017 NFIS. The main reason for borrowing was for buying food but the main barrier to accessing credit was out of fear of increased debt.
The NFIS 2017 also revealed that close to 13 percent of adults in the country has or used credit or loan products from banks during the six months before the 2017 NFIS. “They could also be using other non-banking credit or loan products and/or borrowed from friends or family, but the defining characteristics are that they borrow (some or all of their credit) from a bank,” explained Shimuafeni.
Business persons in Tanzania pleads for Scrapping of Nuisance Taxes
Business persons in Kilimanjaro Region have pleaded with the government to scrap nuisance taxes and charges saying they are crippling their businesses and undermining growth.
Speaking here during a training to public officials and businesspersons from all districts of Kilimanjaro Region, the businessmen said there multitude of charges which have led to closure of many businesses in the region.